10DLC Privacy Policy - Effective February 4, 2025

1. Introduction

This Privacy Policy outlines how Castle St. Croix (“we,” “our,” or “us”) collects, uses, and protects the personal information of individuals (“you” or “users”) who use our 10DLC messaging services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

• Personal Information: We may collect personal information such as your name, phone number, email address, and other contact details.
• Message Content: We collect and store the content of the messages sent via our 10DLC services, including text, images, delivery status of SMS messages, and other data.

3. How We Use Your Information

• Service Delivery: We use your personal information to provide and improve our 10DLC messaging services, including processing and delivering messages.
• Compliance: We may use your information to comply with legal obligations, such as those under the TCPA, GDPR, or other applicable regulations.
• Communication: We may use your contact information to communicate with you about service updates, changes to this policy, and other important information.
• Analytics: We may analyze usage data to improve our services and develop new features.
   

4. Information Sharing and Disclosure

• Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our services, such as cloud storage providers, analytics companies, and telecommunications partners. These providers are required to protect your information and use it only for the purposes specified by us.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

We do not sell, rent, or trade consumer messaging data to third parties for marketing or lead generation purposes.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict its use. To exercise these rights, please contact us at gm@castlestx.com.

7. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the “Effective Date” above.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Castle St. Croix

13 North Slob, Christiansted, USVI 00820

Telephone Number: 1-877-505-1707

Email: gm@castlestx.com

DISCLAIMER: Your contact information shall be kept confidential and will not be shared with any third party.