Return policy (as of 10/24/2022)

Effective Date: December 1, 2024

At Castle St. Croix, customer satisfaction is our top priority. If you are not satisfied with your purchase, we’re here to help.

• Eligibility: You have 30 days from the date of purchase to return an item. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it.
• Exceptions: Certain items may not be eligible for returns, such as digital products, gift cards, or clearance items. Please check the product description for specific details.

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within 7-14 business days.

• If you received a defective or damaged item, we offer exchanges. Contact us at [Your Contact Email] to initiate an exchange request.

• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., you received the wrong or defective item).
• Shipping costs are non-refundable.

1. Contact our support team with your order number and details about the product.
2. Our team will guide you through the return process and provide you with a return shipping label, if applicable.